Order & Shipping Policy
Due to COVID-19, shipping carriers have suspended their guaranteed commitment times for all shipments going to any destination until further notice. All delivery estimations given at checkout can possibly see delays. Please keep an eye on your tracking and if you have any questions, feel free to reach out to us.
Image Coffee strives to provide excellent service and makes its best effort to meet the timing commitments detailed in this policy. Please thoroughly review this so that you know what to expect regarding receipt of your order with us.
We ship to all 50 United States. We are able to ship some items to APO/military addresses but weight restrictions may apply and orders must be placed over the phone and not online. We currently do not ship outside of the United States.
Order Cancellation and Changes
Once a tracking code has been generated, we will not cancel or make changes to your order.
We reserve the right to use a different shipping carrier (using a comparable service) than what was selected at checkout. Orders will be shipped using our preferred provider and we are unable to accommodate shipping orders on a customer's personal shipping account.
Free or bonus items included with purchase may be substituted with other items of similar value as necessary and will be shipped using the lowest cost means available.
We will post tracking numbers to your order at the time of shipment or as soon as they are available. Any package over $750 will have a signature requirement, and for security purposes we will not remove that requirement for any reason.
Packages will be delivered to the address confirmed on your order. For security, address changes cannot be made after the order is placed. We are unable to change shipping addresses, redirect, or place a hold on a shipped package.
If you elect to refuse the delivery of the items you ordered from Image Coffee or return items without requesting a RMA (Return Merchandise Authorization), a 20% restocking fee plus original shipping charges will be deducted from your refund.
Free Shipping Terms - Delivery within 5–12 Business Days
Free shipping is available on orders over $75 to any address in the contiguous United States, it's that simple! Free shipping does not apply to orders shipping to Alaska, Hawaii, APO/military addresses or on any international orders. We will use the lowest cost means for free shipping. Free shipping delivery dates are best estimates provided by the shipping carrier and are not guaranteed. You may select from faster shipping methods during checkout.